The Samsung French Door with freezer on the bottom and ice maker in ice room top left of fresh food section. The most common reasons for ice maker problems are: Pause feature enabled; Water line malfunction or setting; Clogged filter I have a Samsung Model RFG298AARS, French door, that has an upper and lower ice maker. Not able to remove ice bucket. I called for service several times and continue to have problems to the point of no longer using the Ice maker. Certain models of French-door Samsung refrigerators come with built-in ice makers. How to Troubleshoot Ice Maker Refrigerators. Common problems with Samsung refrigerators include an inability to get cold enough, the light not working, overflowing ice maker, water leakage and refrigerator becoming too noisy. After reading all these comments, I have the same problem. An ice maker can stop working for a variety of reasons. The door switch turns off the ice and water dispenser when the refrigerator door is open. I need help with my refrigerator ice maker. All rights reserved. I guess we will have to join the other unsatisfied customers. An icemaker is a convenience that makes it easy to forget the days of using old-fashioned manual ice trays. If the door switch fails, the dispenser will not turn on. Make sure that the door seal on the edge of the door is attached properly. I just learned that there is finally a new fix. For the year 2020, top brands like Whirlpool, LG, Samsung… Samsung French Door RF4287HARS Ice Maker Bang. Major issue – frozen ice maker. Have same problem w/ice maker on French door Samsung. (not often) The defrost functionality is inefficient. A class-action lawsuit was filed in 2017 involving a specific ice maker issue for a Samsung French-door refrigerator model. Recently, door water dispenser began leaking, dripping about 20 times per minute, so had to shut off water valve. Samsung French door refrigerator - issues with ice maker A quick Google search will bring up all kinds of problems with the ice maker in the Samsung french door refrigerators. Add this sleek and spacious Samsung 25.5 cu. Contact Samsung's customer support department at 800-726-7864 if basic troubleshooting doesn't address your ice maker's issues. This is also called the I/R receiver. Other problems include water dispenser not working, inability to defrost and ice maker not working. Then the icemaker can be lowered carefully. Common Ice Maker Problems. There is a screw that is in the front of the ice maker which faces up that has to be removed. If the door is not closing properly, check to make sure that nothing is resting against the back wall of the freezer. Ice maker doesn't work and problem after problem with no remedy!!!. Samsung: Refrigerators: French Door RF267AARS/XAA: How to Activate/Deactivate Child Lock for the RF267 French Door Refrigerator. 2. I have a 1.5 year old 5 door Samsung refrigerator freezer. . If your ice maker won't work after you reset it, the problem could be a lack of water, an electronic problem or a mechanical malfunction. When the chime sounds, release the Test button. The big drawback to this fridge is the same as any other french-door design: there's really not a good place to put the ice maker where it won't cost interior space. If the door switch does not have continuity when activated, replace it. If the water inlet valve is defective, or if it has insufficient pressure, it won’t allow water to flow through. The lawsuit claims that in July 2015, Samsung issued a technical service bulletin that described many of the issues described in the complaint. ... had any major problems with the fridge. Also for: Rfg298aapn, Rfg298aawp, Rfg298aars, Rfg298aa, Rfg298 series. The sensor, if equipped, acts like an infrared garage door opener safety beam. How to Troubleshoot Ice Maker Refrigerators. Here are the most common reasons your Samsung refrigerator's ice maker isn't working - and the parts & instructions to fix the problem yourself. [UPDATE 8-29-16]: The solution, sent out to all Samsung service Techs in a bulletin, is in the new post on this subject here. Has Samsung fixed the problems with the ice maker? The temperature? Admittedly it was a factory seconds because it had a dent in the door, not because it had problems with the mechanical operation. But keep in mind, that LG fridges have 2 inlet valves. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required. If you like the idea of a French door fridge in your home, but aren’t keen on spending $2,000 to get one, the Samsung RF260BEAESR (available at Best Buy for $1,599.99) has you covered for under $1,700 on sale. If the I/R lens on the back of your ice room is frosted over this is most likely why the ice maker is not dropping ice. Turn the switch off; then unplug the refrigerator and leave it unplugged for 5 minutes. The water dispenser still works but not the ice. Samsung Rf266 Refrigerator Problems. The repair man installed a new ice maker and the upate. We can help you with that. 25 8 cu ft french door refrigerator samsung freezer door handle end cap prevent ice build up in a refrigerator ice maker in a samsung refrigerator bottom mount refrigerator parts evaporator fan freezing rf263beaesr. First of all, you need to figure out if your ice maker experiencing major or minor issues. Below are Samsung’s repair recommendations. Samsung French-Door fridge RFG297HDRS ice maker is not getting cold enough to produce ice. ft. large capacity 3-Door Samsung's 28 cu. If you experience issues with both your water dispenser and ice maker, ensure that the valve on the connected water supply line is fully open. i have a samsung French door refrigerator that we bought in 2011. If sensor resistance is okay, reinstall the ice maker and check the ice maker temperature sensor's wire harness connections to the electronic control board (brown and gray wires on CN90). The ice maker hardly ever works because it freezes up all of the time, but now the fridge has completely stopped working. The valve requires at least 20 psi to function properly. It is a french door model made by Whirlpool. When warmer, moister air enters the ice room, frost is formed which stops the small (computer like D.C. voltage) fan which is above the evaporator in the back of the ice room on some models. Over the weekend the ice maker stopped working and no longer makes ice. Both ice makers quit. Dan Ketchum has been a professional writer since 2003, with work appearing online and offline in Word Riot, Bazooka Magazine, Anemone Sidecar, Trails and more. © Copyright 2020 Hearst Communications, Inc. When purchased new, the RF267AARS is covered by Samsung with a limited parts and labor warranty that extends for up to five years. French door refrigerators provide extra storage space, open with ease, and give a more elegant look to the modern refrigerator. Inside the fridge, you’ll find six adjustable, gallon-sized door bins and a large gliding drawer that is both versatile and able to hold an entire cookie sheet. Last weekend the ice thawed then froze again. (common) The air duct above the evaporator is blocked by ice. It is ridiculous that such an expensive refrigerator cant even have a decent ice maker. Samsung repairmen came out several times, the last time even replacing the entire ice maker but to no avail. This entails removing the ice maker and the auger motor assembly from the rear. Repair Clinic can even help you replace a broken Samsung fridge shelf, door handle, a burned-out light bulb and more. Since they came out with this “ice room” design there has been many bulletins, each with a new fix from Samsung. If the RF267AARS' display panel - which controls the water and ice dispenser - doesn't respond to your input, ensure that the child lock feature is turned off by pressing and holding the “Ice Off/Lock” button for three seconds. (very common) The ice room along the bottom left and back is leaking in air. Samsung and Electrolux are both guilty parties here, with ice makers that sit up on the top shelves of many of their French door refrigerators. Yes, they know there’s a problem and there is already a law suite about this. You can share them with your repair person and have the knowledge of what the issues are before you make a service call. A majority of consumers gave Samsung refrigerators fewer than three out of five stars, according to Consumer Affairs. Lead plaintiffs Ronald and Debra Bianchi claimed in their Samsung ice maker class action lawsuit that a defect in Samsung refrigerators with French door external dispensers has led to a number of problems. I love my French Door Samsung, well I did for the first two years, perfect functioning. Remove any icy buildup by running hot water through the bucket until it is free of ice. What Can I Do to Fix It? Reconnect the wires if loose. En español Live Chat online. Control the settings exactly how you want in order to freeze and chill food fast. Refrigerator Ice Maker Quit Working – How To Fix Samsung RFG298HD. We have a Samsung French Door MN# RFG298AAWP/XAA Upper ice maker stopped working over a year ago, but lower freezer ice maker still worked fine. Samsung provided tech with new ice maker, install fee came under tech's first repair. (common) The fan motor is blocked with ice. Fix things more easily! Why wait around for a repair technician to show up when you can do the repair yourself? Samsung's 28 cu. I tried everything from the YouTube videos and restarting it … Dan's diverse professional background spans from costume design and screenwriting to mixology, manual labor and video game industry publicity. I purchased the Samsung French Door refrigerator 3 years ago. The upper ice maker still does not wor … read more Everything is functioning except for the ice maker. Upgrading your kitchen can be expensive, but it doesn’t have to be. I purchased a Samsung French Door fridge with Ice and Water dispenser just on 4 years ago. In fact, we recommend to perform the reset no more than once per day. Voila, then completely frozen again. Ice makers receive water through a small water supply line that runs from the refrigerator to a water pipe, funnel, or a water filter. An overflowing ice tray indicates an excess of water; close the valve on the water supply connected to the refrigerator by about a quarter-turn to remedy this problem. Aside from one problem with that ice maker (its water level sensor fell out) which was replaced under warranty, I've had no problems. After the screw is removed, you push on the tab on the top front of the icemaker and slide the icemaker towards you about 1 inch. Both ice makers quit. The company's official website also offers a service scheduling tool as well as live chat with Samsung technicians. (not often) Water is spraying from an incorrectly positioned water inlet. Unfortunately, Samsung allegedly did not offer to repair and replace the ice makers or fridges and instead left it up to consumers to remedy any problems they experienced. It's a french door, and there is a water/ice dispenser on the left side. 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